Our verdict
Bitrix24 On-Premise and OroCRM are both crm-platform tools for restaurants. On our independent rubric, Bitrix24 On-Premise scores 3.9/5 versus 3.5/5 for OroCRM. Choose Bitrix24 On-Premise if you're Mid-to-large organisations that need a full CRM + collaboration suite on-premises or Companies with strict data-residency or compliance requirements; choose OroCRM if you're B2B companies with complex, multi-stage sales cycles or E-commerce and distribution businesses integrating CRM with Magento/OroCommerce.
Side-by-side comparison
| Metric | Bitrix24 On-Premise | OroCRM |
|---|---|---|
| Editorial score | 3.9/5 | 3.5/5 |
| G2 rating | 4.1/5 (608) | — |
| Capterra rating | — | — |
| Starting price | $3,590 one-time (Business, 50 users) | Free (Community edition, self-hosted) |
| Free tier | ||
| Free trial | ||
| Integrations | 5 · Active Directory / LDAP, 1C (accounting), REST API (open-platform ecosystem)… | 6 · Magento, OroCommerce, Google Workspace… |
| Best for | Mid-to-large organisations that need a full CRM + collaboration suite on-premises, Companies with strict data-residency or compliance requirements, Teams wanting native telephony, helpdesk and project management alongside CRM | B2B companies with complex, multi-stage sales cycles, E-commerce and distribution businesses integrating CRM with Magento/OroCommerce, Developer teams wanting a flexible Symfony-based CRM to customise |
| Category | crm-platform | crm-platform |
| Founded | 2012 | 2012 |
| HQ | Alexandria, VA, USA | Los Angeles, CA, USA |
A teal check marks the stronger option on each measurable row. Ratings are sourced from G2/Capterra with attribution on each listing.
Bitrix24 On-Premise
- Comprehensive suite: CRM + telephony + collaboration + project management
- Full source-code access with REST API
- Active G2 review base (608 reviews, 4.1 stars)
- 30-day free trial available
- High upfront cost ($3,590 minimum)
- Annual renewal fee (50% of original price) to maintain updates
- Complex to self-host and maintain at scale
OroCRM
- Free Community Edition with full source code
- Excellent 360-degree B2B account management
- Visual no-code workflow builder
- Deep Magento/OroCommerce integration for e-commerce CRM use cases
- High server requirements and steep learning curve
- Smaller community than Odoo or ERPNext
- Community edition lacks eCommerce and marketplace modules
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